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Payment Methods
Shipping Charges
Sales Tax
Return Policy
Damaged Shipments
Order Status
Sizing Information
Payment Methods
   
Prom-dresses.com accepts Visa, Mastercard, American Express, and Discover. Additionally, we accept money orders mailed to:
Prom-dresses.com
21521 Blythe St.
Canoga Park, CA 91304
Shipping Charges
Shipping charges in the United States are determined by the order amount. All orders shipped in the U.S. are shipped via FedEx unless requested otherwise. Shipping time takes on average 1-3 weeks but fluctuates depending on the season. Are dresses are made when ordered, so shipping time will increase during our peak months of March, April, and May. To see our current shipping time, please use our shopping cart system.
Merchandise Subtotal Shipping Charge
$0 - $25 $4.95
$25.01 - $50 $6.95
$50.01 - $100 $8.95
$100.01 - $200 $12.95
$200.01 - $300 $14.95
$300.01 - $400 $16.95
$400.01 - $500 $18.95
There is an additional $14 charge for International orders. All International orders are shipped via FedEx International Priority or USPS Express International Mail, unless another service is requested. For special shipping requests, you may call Customer Service at (818) 883-0272, fax to (818) 222-8897 or email us. Please note that any customs transactions will be customer's responsibility.
All orders to APO/FPO addresses are sent USPS Priority Mail. There are no additional fees.
For Express Shipping there is an additional fee of $20. Express Shipping takes on average 4-7 business days from the time the order is placed. Your order will be shipped out FedEx Standard Overnight when the order is completed. If you would like Express Shipping, please state in the "Comment:" section of the order form that you are requesting "Express Shipping." For special request please contact customer service at (877) 237-3773 or by e-mail at custserv@dresses.com.
Our Express Shipping time does fluctuate throught the year. Please check our shopping cart, or contact customer service for our current Express Shipping time.
Return Policy
We take great pride in our reputation for the quality of our merchandise and our excellent customer service. If for any reason you are dissatisfied with a purchase, we will assist you with a prompt refund or exchange.
To make a return, customer service must be notified within 48 Hours of receipt. Item must be post-marked and shipped back to dresses.com with a return authorization number ("RAN") within 7 days of receipt. If the item is post-marked past the 7 days allowed, it will be refused and sent back. All items being returned must be in original condition with all tags in place and shipped at the customer's expense. Furthermore, garments that have any deodorant stains or odors will not be accepted. Upon inspection and approval, we will issue a prompt refund. NOTICE: Special orders can not be returned.
If you are exchanging an item for another size or style, we must receive and inspect before we can make the exchange. We make the first exchange at no additional cost.
Please write your RAN on both the outside of the box and on a copy of the invoice. Returns will not be accepted without a RAN on the outside of the box. All exchanges being returned are based on the item being returned in original condition.
To request a RAN, please call (818) 883-0272 or e-mail returns@dresses.com.
Please send returns to:
dresses.com
RAN#______
21521 Blythe St
Canoga Park, CA 91304
Health regulations stipulate that clothing that is soiled, worn, damaged or laundered is considered to be in "other than new condition" and cannot be returned or exchanged. For the protection of our employees we will not handle any garments that are not in original condition.
Tip: Your local post office (in the US only) provides free boxes if you use Priority Mail. Also, you can reuse the container in which you received your order. For example, if you received your order in a box, you can reuse it as long as any old postage or address labels are covered or crossed out.
Shipping and handling charges are non-refundable. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. Customer is responsible for all shipping charges of returned items.
Damaged Shipments
For your protection, please do not sign for merchandise until you inspect the packaging for damage. Prom-dresses.com makes every effort to prevent shipping damage, however, please keep the original shipping carton and take the following steps if there appears to be shipping damage: 1) Promptly contact the office of the shipping company for a Damage Inspection report; 2) Request that the shipping company return the merchandise to the address listed on the package. PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may delay your reorder or credit. E-mail our customer service department and they will explain our return policy.
Order Status
Feel free to e-mail our customer service department at any time to check the status of your order. We will get back to you within 24 hours with a detailed response.
Sizing Information
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